You now have two ways to report an outage:
- Download the SmartHub app to your smartphone as described below in the video. (BEST OPTION)
- Call our outage number at 606-743-7500 (24 hours a day 7 days a week)
Keep in mind that with our new outage management system (OMS), we will typically know of your outage before you do.
You may also view outages by clicking on the outage link below.
Outage Plan and Procedures
In the aftermath of a major storm or other event, we implement a service restoration plan which emphasizes safety and efficiency. This is NOT the detailed plan but a basic overview. Our first priority is safety. Repair crews are assigned to the most critical areas to make them safe for the general public. If you do come across a downed power line, always assume it’s hot and stay away from it. It is important to know that for the safety of our repair crews, efforts to restore electric service are suspended when conditions reach a level that is determined unsafe.
Our second priority is to restore power in the most efficient manner. After a thorough damage assessment has been completed, our repair crews will restore electrical service by repairing power lines that restore power in the shortest period of time to the largest number of customers possible. This occurs before our crews begin the more time-consuming task of restoring service to individual homes and businesses.
We ask that you please remain patient in the event that your power is out following a major storm or event. Depending on the damage inflicted on the electric distribution system, your power could be out for an extended period of time. Please be assured that we will work around the clock to restore your power. You can monitor outages throughout LVRECC’s territory by following this link: www.lvrecc.com/outages2 . The fastest way to report an outage is to use our SmartHub app that can be downloaded on either IOS or Android devices. You may also call our outage number at 606-743-7500
For your safety and the safety of our crews, please be aware of all service vehicles parked along roadways and service repair sites. Please do not stop our service vehicles on the road as this could create a safety hazard.
Visit our Facebook page for up-to-date outage information during Medium-Large system outages.
Need Some training on how to report an outage via SmartHub?
Find below a video we published in 2018 on how to view and report outages via SmartHub. The process is quick and easy. We hope you find this short tutorial beneficial and that you will start using SmartHub for not only paying bills but viewing and reporting outages when necessary.