You now have two ways to report an outage:

  • Download the SmartHub app to your smartphone as described below in the video. (BEST OPTION)
  • Call our outage number at 606-743-7500 (24 hours a day 7 days a week)

Keep in mind that with our new outage management system (OMS), we will typically know of your outage before you do.

You may also view outages by clicking on the outage link below.

Outage Map

To view the current outages in our service area, click on the map above to be directed to our outage map. Using this option, you can only view outages, no reporting is possible.

Report an Outage

If you would like to report an outage on line, click on the SmartHub link above and log into your account. You may also create an account if one isn't already established.

Need Some training on how to report an outage via SmartHub?

Find below a video we published in 2018 on how to view and report outages via SmartHub.  The process is quick and easy.  We hope you find this short tutorial beneficial and that you will start using SmartHub for not only paying bills but viewing and reporting outages when necessary.