You now have two ways to report an outage:
- Download the SmartHub app to your smartphone as described below in the video. (BEST OPTION)
- Call our outage number at 606-743-7500 (24 hours a day 7 days a week)
Keep in mind that with our new outage management system (OMS), we will typically know of your outage before you do.
You may also view outages by clicking on the outage link below.
Need Some training on how to report an outage via SmartHub?
Find below a video we published in 2018 on how to view and report outages via SmartHub. The process is quick and easy. We hope you find this short tutorial beneficial and that you will start using SmartHub for not only paying bills but viewing and reporting outages when necessary.